Thank You for Your Purchase
We sincerely appreciate your trust in Lifostep and your recent purchase. Our goal is to make every shopping experience smooth, secure, and satisfactory.
Damaged or Defective Items
If your item arrives damaged, defective, or broken, you are eligible for a full refund or replacement. To initiate your refund, please provide clear photographs of the damaged item and its packaging through your account dashboard. Once verified, we will process your refund immediately.
Lost or Undelivered Orders
If your order has not arrived and tracking shows it has been lost in transit, or if there was a courier issue beyond your control, we will issue a full refund for your order amount without any additional fees.
Unopened or Unused Products
If you change your mind and the product does not meet your expectations, you may return it within 7 days of delivery, provided that:
- The product remains unused and in its original packaging.
- All safety or product seals and tags are intact and have not been removed.
- The product is returned in its original box or packaging.
Please note that certain health, hygiene, and personal care products cannot be returned once opened for safety reasons.
Quality Concerns
If you are not satisfied with the product quality, you may also return the item within the 7-day window. We aim to resolve such cases promptly and fairly.
Refund Process & Timeline
Once your return request is approved, we will refund the full purchase amount to the same card or payment method used for the original transaction. Refund timelines depend on your card issuer or payment provider and may take several business days to appear in your account. This is a normal banking process and varies by country or provider.
Submitting a Return Request
To start a return, please log in to your Lifostep Account Dashboard and submit a “Return Request.” Requests are only accepted within 7 days of receiving your order. Requests submitted after this period will unfortunately be declined.
365-Day Customer Care
Our support team is available 365 days a year to assist with your refund or return inquiries. We take pride in responding quickly and making the process simple and transparent.
Final Note
Thank you again for choosing Lifostep. We are always here to ensure your comfort and satisfaction. Shop with confidence — we’re with you every step of the way.