1) Acceptance of Terms
By accessing or using the Lifostep website, placing an order, or creating an account, you agree to these Terms & Conditions. If you do not agree, please do not use our services.
2) Eligibility & Account
You must be at least 16 years old to use our website. You are responsible for maintaining the confidentiality of your account and for all activities under your account.
3) Orders, Pricing & Availability
All orders are subject to acceptance and availability. We may cancel or refuse an order (e.g., pricing error, stock issues, suspected fraud). Prices and promotions may change without notice. Taxes, duties, and shipping fees (where applicable) are shown at checkout.
4) Shipping & Delivery
Standard delivery time is 5–15 days from dispatch. This timeframe may vary due to destination, customs, or courier delays. Tracking details (where available) will be shared in your account or by email.
5) Returns & Refunds
Our returns are governed by our Refund Policy. In summary: damaged/defective or lost-in-transit orders are refundable in full; unopened/unused items may be returned within 7 days of delivery (seals/tags intact and in original packaging). Certain hygiene/personal items may be non-returnable once opened.
6) Product Information
We aim for accuracy in product descriptions, images, and specifications. Minor variations in color/packaging may occur. If a product is materially misdescribed, you may request a return per our policies.
7) Payments, Security & Taxes
Payments are processed securely by our payment partners; we do not store full card details. Depending on your region, local taxes/duties may apply and are your responsibility unless stated otherwise at checkout.
8) Promotions & Discount Codes
Promotions are time-limited, non-transferable, and may not be combined unless explicitly stated. We may modify or withdraw promotions at any time.
9) Prohibited Conduct
- Fraudulent orders, chargeback abuse, or reselling without permission.
- Interfering with site security, scraping, or reverse engineering.
- Posting unlawful, defamatory, or infringing content.
10) Intellectual Property
All content (text, graphics, logos, images) is owned by Lifostep or its licensors and protected by applicable IP laws. You may not copy, reproduce, or distribute without prior written consent.
11) Limitation of Liability
To the fullest extent permitted by law, Lifostep is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our website or products. Nothing in these terms excludes liability where it cannot be excluded by law.
12) Region & Governing Law
For customers in the United Kingdom, these Terms are governed by the laws of England & Wales and disputes are subject to the exclusive jurisdiction of the courts of England & Wales. For customers in the United States, these Terms are governed by applicable U.S. federal law and the laws of your state of residence.
13) Privacy
Your privacy is explained in our Privacy Policy, including how we handle cookies, analytics, and personal data.
14) Changes to Terms
We may update these Terms from time to time. The latest version will always be published on this page with the “Effective Date” above. Continued use of our services after changes means you accept the updated Terms.
15) Contact Us
Questions about these Terms? Contact us at support@lifostep.com or via your Account Dashboard.
Thank you for choosing Lifostep — we’re here to make shopping simple and reliable.