Privacy Policy

1. Introduction

Thank you for visiting Lifostep. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make purchases, or interact with our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: such as your name, email address, billing and shipping details when you place an order.
• Payment Information: processed securely by our payment providers; we do not store full credit card details.
• Device & Usage Data: including IP address, browser type, and pages visited for analytics and security purposes.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders efficiently.
• Provide customer support and handle refund or return requests.
• Improve our products, services, and website performance.
• Send order updates and occasional marketing communications (only with your consent).

4. Cookies and Tracking

We use cookies to enhance your shopping experience, remember preferences, and analyze website traffic. You can manage or disable cookies in your browser settings, though some features may not function properly without them.

5. Data Sharing & Third Parties

We never sell your personal data. However, we may share limited information with trusted partners such as:

• Payment processors (e.g., Stripe, PayPal) to handle secure payments.
• Shipping companies to deliver your products.
• Analytics and anti-fraud services to maintain website integrity.

6. Your Data Rights (GDPR & UK Data Protection)

If you are located in the European Union or the United Kingdom, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your information.
• Withdraw consent for marketing at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact our support team via your account dashboard or email us at support@lifostep.com.

7. Data Retention

We retain your data only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. Once no longer needed, your data will be securely deleted or anonymized.

8. Security Measures

We use SSL encryption, secure servers, and regular audits to safeguard your personal information. While no online platform can guarantee absolute security, we take every reasonable step to protect your data.

9. Children’s Privacy

Our website and services are intended for users aged 16 and above. We do not knowingly collect personal information from children. If you believe we have inadvertently done so, please contact us to remove such data.

10. Policy Updates

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will always be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have any questions, requests, or concerns about your privacy, please contact us at:

• Email: support@lifostep.com
• Address: Lifostep Ltd, London, United Kingdom

Thank you for trusting Lifostep. Your privacy and confidence mean the world to us.

Shop securely — we’re always here for you.